What sets Hotel Golden Grand apart is the genuine warmth and hospitality of its staff. The team is courteous, multilingual, and well-trained in handling all guest needs, be it sightseeing suggestions, transportation assistance, or room services. Guests often praise the home-like atmosphere, where the staff goes the extra mile to ensure a pleasant stay.

On arrival, visitors are often greeted with a traditional welcome and served hot chai or a refreshing welcome drink—a small gesture that leaves a lasting impression. The staff also assists with desert camp bookings, camel and jeep safaris, and local guide arrangements, helping guests make the most of their stay in the Golden City.